Opening Orders/Reorders Abbiamo tutto accepts a first order of $600. for any combination of collections. We do not have minimum amounts for reorders.
Payment Terms All orders are prepaid with MasterCard, VISA, American Express or company check. A fee of $25.00 will be charged on all insufficient fund checks. All custom orders are processed and are non-returnable and non-refundable. Orders cannot be cancelled once payment has been processed.
All custom orders require prepayment at the time the order is placed. These items are non-returnable and non-refundable. Orders can not be cancelled once payment has been processed.
Prices are subject to change without notice. All sales are final. Minimum shipping charge: $24.00.
Order Changes and Cancellations Order changes and cancellations must be made in writing and should be faxed to our office at least 2 weeks prior to scheduled shipment date. Cancellations or refusal of receipt of merchandise will be subject to a 40% restocking fee. Monogram program merchandise and customized orders cannot be changed once payment is processed. They are non-refundable and non-returnable.
Backorders Abbiamo tutto will always ship your order as complete as possible. Because our products are all handmade, there are occasions when a product is out of stock. Items not in stock will be backordered unless you request no backorders. We will notify you if an item is out of stock and when the backorder shipment date will occur.
Returns All damaged claims must be made to Abbiamo tutto within 5 days upon receipt of shipment. No returns of merchandise will be accepted without prior authorization. Please call (703) 790-0172 or contact us via email at email@example.com. Your claim will be processed immediately. Abbiamo tutto will issue an authorization number and email a return authorization label. Simply give the package to UPS. Items returned must be in their original packing condition. It is your responsibility to properly package returned product. All damaged items will be replaced, however, we will not provide replacements for returned goods damaged in transit due to improper packaging.
Nature of the Goods All of our products are hand created by the finest artisans in Italy. We have very strict guidelines in order to provide you with the highest quality of products. Please be aware that because they are hand made meaning they are crafted by individuals, there will be subtle variations in color and size in some of our products. Slight imperfections are part of the beauty of each piece and considered nature of the goods.
Abbiamo tutto reserves the right to cancel any account for any reason and to cancel an order or refuse shipment at any time.